Refund policy

30-Day Risk-Free Guarantee We stand behind the quality, durability, and craftsmanship of our outdoor storage sheds, carports, and backyard structures. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a full refund.

100% Free Returns & Zero Fees

  • No Return Shipping Charges: We cover 100% of the return freight and ground shipping costs for orders delivered within the contiguous United States.

  • Zero Restocking Fees: We do not charge restocking fees or hidden administrative costs. You will receive a 100% refund of your original purchase price.

Eligibility Requirements for Returns To qualify for a full refund under our 30-day policy:

  • Items must be in unused, unassembled, and resaleable condition.

  • Items must be packed securely in their original manufacturer packaging, including all structural panels, hardware, manuals, and accessories.

  • You must provide a valid proof of purchase (such as your Shopify order number or email confirmation).

How to Initiate a Return

  1. Submit a Request: Contact our support team at cadillonveronique@outlook.com within 30 days of receiving your item. Please include your Order Number and reason for the return.

  2. Receive Your Prepaid Label / Freight Pickup: Our support team will review your request and send you a prepaid return shipping label or schedule a freight pickup at your home address for oversized items.

  3. Ship the Item Back: Pack the product securely in its original packaging. For freight pickups, ensure the shipment is accessible to the carrier driver at the curb during your scheduled pickup window.

Refund Processing & Delivery

  • Inspection: Once your returned item arrives at our fulfillment warehouse, our team will inspect it within 2 business days.

  • Refund Approval & Timing: Upon inspection approval, your refund will automatically be credited back to your original payment method within 3 to 5 business days.

  • Late or Missing Refunds: If you haven't received your refund after 5 business days of approval, please check your bank or credit card provider first, as processing times vary. If you still have not received your refund, contact us at cadillonveronique@outlook.com.

Damaged, Defective, or Missing Freight Parts Please inspect your shipment immediately upon arrival:

  • If your item arrives damaged during transit or is missing hardware, notify us within 48 hours at cadillonveronique@outlook.com with photos of the damaged packaging or components.

  • We will immediately ship replacement parts or dispatch a full replacement unit at zero cost to you.

Order Cancellations You may cancel an order free of charge before it leaves our warehouse. If you wish to cancel an order, please contact us immediately at cadillonveronique@outlook.com. Once an order has been dispatched to the freight carrier, it must be handled through our standard return process.

Contact Customer Support If you have any questions regarding returns, refunds, or exchanges, please reach out to us:

  • Email: cadillonveronique@outlook.com

  • Address: 112 E 13th St, Kansas City, MO 64106, USA

  • Support Hours: Monday – Friday: 8:00 AM – 6:00 PM (CST)